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FAQs

FAQ
Can you arrange international shipping?

Yes. We can arrange worldwide shipping by express courier, sea freight, or air freight according to your destination, delivery schedule, and budget.

Is transportation safe enough?

Absolutely. Every product is securely packed with protective materials and thoroughly inspected before shipment to ensure it arrives in excellent condition.

How do you ensure product quality?

Quality is our priority. Every product undergoes strict quality control throughout production and is fully tested before shipment to ensure reliable performance and consistency.

What certifications do your products have?

Our products are certified with CE, FCC, RoHS, PSE, UN38.3, MSDS, and other certifications depending on the product model and market requirements.

Can you provide OEM & ODM services?

Yes. We provide complete OEM and ODM solutions, including custom logo, product appearance, packaging, user manuals, color options, and customized product development.  Small-quantity OEM orders are also welcome.

Can you offer free sample?

We can't offer free sample, but we can return the sample cost from the next bulk order.

What warranty and after-sales support do you provide?

We provide a 12-month warranty for all products. If any product has a manufacturing defect (Except for damage caused by human action), replacement units will be included with your next shipment after confirmation.

What is your minimum order quantity (MOQ)?

Our MOQ depends on the product model and customization requirements. Please contact us for detailed information. Support Team: celina@szusn.com

 

How long is the production lead time?

Production time varies depending on order quantity and customization requirements.